Email Analytics

Newsletter and transactional email performance via SendGrid

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Newsletter Key Metrics

Emails Delivered
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Total Open Rate
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Opens / delivered
Unique CTOR
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Unique clicks / unique opens
Total CTOR
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Total clicks / total opens

Newsletter Performance by Category

Category Delivered Total Opens Unique Opens Total Open Rate Unique Open Rate Total Clicks Unique Clicks Total CTOR Unique CTOR

Newsletter Comparison

Newsletter Volume by Category

Newsletter Weekly Trends

Personalization Impact

Comparing Intercom (personalized) vs Legacy Newsletter (non-personalized)

Intercom Open Rate
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Personalized newsletter
Legacy Open Rate
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Non-personalized baseline
Personalization Lift (CTOR)
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Intercom vs Legacy CTOR
Click Intensity Ratio
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Total clicks per unique clicker

Open Rate: Personalized vs Legacy

CTOR: Personalized vs Legacy

Newsletter and Dedicated Activity

Sunday sends: send day plus two days. Marketing campaigns: lifetime activity.

Subject / Send Date Day Delivered Total Opens Unique Opens Total Open Rate Unique Open Rate Total Clicks Unique Clicks Total CTOR Unique CTOR